Returns & Exchanges

At Your KAYA, we want you to feel confident and comfortable in your own skin, which is why we offer a 14-day return period for unused and unopened beauty products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and provide a brief reason for the exchange or refund.

• 2.
  Prepare the Package

  Carefully pack the unopened products in their original packaging to ensure they remain protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.