Frequently Asked Questions

Everything you need to know about your self-care journey with Your KAYA.

Are Your KAYA products safe for sensitive skin?

Absolutely. Our formulas are dermatologically tested and crafted with minimalist, high-quality ingredients to ensure they are gentle yet effective for even the most sensitive skin types.

How long does shipping usually take?

We typically process orders within 24 hours. Standard shipping takes 2-4 business days depending on your location. You will receive a tracking link as soon as your package leaves our warehouse.

Can I return a product if I am not satisfied?

For hygiene reasons, we can only accept returns of unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.

Do you offer a subscription model?

Yes! You can subscribe to your favorite essentials and save 15% on every order. You have full control to pause, skip, or cancel your subscription at any time through your account dashboard.

Are your products vegan and cruelty-free?

Yes, we are committed to ethical beauty. All Your KAYA products are 100% vegan and we never test on animals at any stage of production.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.